Gaya APA

Goetsch, D, L., Davis, S, B. (2000). Quality Management : Introduction to Total Quality Management for Production, Processing and Services . New Jersey: Prentice Hall.

Gaya MLA

Goetsch, David, L.., Davis, Stanley, B.. "Quality Management : Introduction to Total Quality Management for Production, Processing and Services". New Jersey: Prentice Hall, 2000. Text.